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Frequently Asked Questions

1 – About Engage Studio

Where are you located?
We are located in Toronto, Canada.
Do you have a retail location I can visit?
Yes! Our retail location is located here.
You’re close enough for me to visit in-person but can I still just meet with you online?
Absolutely. You can choose the method of interaction that is most convenient and preferable for you. You can also mix it…choosing to do some parts online and others in-person..

2 – Ring Crafting Process and Timelines

How long does it take to get my ring built?
6 to 8 weeks is the average timeline. If you need it sooner, just contact us. We’re able to expedite most orders to fit even really tight timelines.
Do you make a replica for every order?
We do for most of our orders. For a replica to be made, we have internal criterion that must be met. (ie. we don’t have an existing replica of this already). Just contact us and we’ll discuss your project in more detail and we can let you know.
If I don’t like my replica, will you build me another one?
Yes. We do not charge you for your first replica as long as it is returned to us. (You can pay for it and keep it of course). We do charge for subsequent replicas, however you get to keep each one!
Do I get to keep the replica?
You can if you’d like. You’d just pay for it. They generally range from $200 to $500 depending on how
complex they are.
Can I provide my own center stone?
At this point, we are not accepting center stones although this may change sometime in the future.
Do you work with stones other than diamonds?
Absolutely! We work with all gemstones. We can even help you figure out what would be the best gemstone if you had say a preference for a certain color.

3 – Pricing

What is the price range of a ring with Engage?
Our unique approach allows us to accommodate a wide range in budget from $2000 and up.
What happens to the price if I request changes to the design at some point in the design process?
We are always very transparent about pricing. If any design changes result in a price adjustment (this could be up OR down), we always tell you right away.

4 – Payment and Returns

What if I don’t like the final ring?
Client satisfaction is very important to us. We provide a 7 day money-back guarantee on the final product. The money back guarantee is applicable to the ring cost and does not include the center stone (if applicable). In the event you are not happy with your ring, we’ll arrange for it to be sent back, pop out the center stone and return the stone to you while refunding you for the ring.
When do I have to pay?
We take payments in three increments.
40% to start the design once you’ve chosen your stone and design starting point.
40% upon approval of your high-end replica (just prior to manufacturing of your final ring)
20% when your final ring is completed and ready for shipping

5 – Shipping

Who pays for shipping?
We do! Shipping is free of charge for both the replica (going to you as well as when it’s returned to us) and
the final ring.
Do you ship internationally?
We currently ship to the continental US and Canada. Please contact us if you reside in a country outside North America.
How long will it take for my ring to arrive once shipped?
We ship priority so that it should arrive the next business day!

 

Contact Us

Get in touch with us.

416 491 6060

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Get in touch with us.

416 491 6060

Get ready for a fast response :)

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your message has
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Thank you for getting in touch. We’ll contact you soon to get things started.

Product - Quote Request

We’ll take care of the rest.