1 – About Engage Studio
Where are you located?
Come visit us at 565 Bloor St E, Toronto, ON M4W 1J1
You’re close enough for me to visit in-person but can I still just meet with you online?
Absolutely. You can meet with us virtually online or even do a hybrid of both in person and online. We have a fully equipped virtual office with professional cameras so rest assured you’ll get the full experience.
2 – Ring Crafting Process and Timelines
How long does it take to get my ring built?
Once you choose your stone, the design and crafting process takes on average 6-8 weeks. We know timing plays a big role in the proposal, which is why we offer a RUSH build of 3-4 weeks! Need the ring tomorrow? Contact us ASAP and we’ll get you a high-end replica to propose with, and we can build the ring afterwards.
Can I provide my own center stone?
Yes! You can bring in your own stone. We have a formal intake procedure we’ll walk you through when take in client’s stones and we’re fully insured for it as well!
Do you work with stones other than diamonds?
Absolutely! We work with all gemstones. Moissanite, green emerald, sapphire, bicolour sapphire, topaz, tourmaline, alexandrite, ruby, aquamarine, citrine, smoky quartz, moss agate, and many many more are gemstones that we have worked with. Need we say more? 😎
3 – Pricing
What is the price range of a ring with Engage?
Our unique approach allows us to accommodate a wide range in budget starting at $2200.
What happens to the price if I request changes to the design at some point in the design process?
We are always very transparent about pricing. If any design changes result in a price adjustment (this could be up OR down), we’ll let you know right away.
4 – Payment and Returns
When do I have to pay?
We take payments in three increments.
40% to start the design once you’ve chosen your stone and design starting point
40% upon approval of your digital rendering (just prior to manufacturing of your final ring)
20% when your final ring is completed and ready for shipping or pickup
40% to start the design once you’ve chosen your stone and design starting point
40% upon approval of your digital rendering (just prior to manufacturing of your final ring)
20% when your final ring is completed and ready for shipping or pickup
5 – Shipping
Who pays for shipping?
We do! Shipping is free of charge for the resin model (if you decide to create one) and the final ring.
Do you ship internationally?
We currently ship to the continental US and Canada. Please contact us if you reside in a country outside North America.
How long will it take for my ring to arrive once shipped?
We do priority shipping, so it should arrive the next business day.
